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Greenbank View Booking Conditions
1. The Booking
The signing of the booking form constitutes acceptance
of these terms by the client. The booking conditions will apply
if for some reason the booking has not been completed e.g. a late
booking by telephone. Following the receipt of the booking form
and appropriate payment, confirmation of reservation will be sent.
2. Deposit/Payment Procedure
A non-refundable deposit of £50 is
payable upon booking. The balance of the total holiday cost is
payable six weeks prior to the start of your holiday. Bookings
within six weeks of arrival require full payment.
3. Cancellation
If the client does not pay the balance fee at
the prescribed time, we reserve the right to cancel the booking.
In this event the deposit will be forfeited. If the client cancels
after the booking is confirmed (notification of which must be
given in writing) the full amount of rent is payable, unless
the property can be re-let. If we are able to re-let your accommodation
(and we shall make every effort to do so) all monies paid will
be refunded, less the deposit. You are advised to take out holiday
cancellation insurance.
4. Changes or Cancellation by Owner
Whenever possible all changes
will be advised to you without delay. Should circumstances beyond
our control require us to cancel a booking, we will, where possible,
make alternative arrangements. Should these prove unacceptable
and once instructions have been received in writing from you,
you will receive a refund of all monies paid.
5. Disclaimer
We are not responsible for any deaths, illness
or loss or damage to property including motor vehicle or to that
of any guest,
however caused.
6. Complaints
We will always do our best to ensure that the cottage
is clean and tidy upon arrival of guests, it is essential however
that any defect or shortage is reported to us immediately, in
order that the problem can be solved as quickly as possible.
Should any problems arise while you are here, we would appreciate
being advised by you immediately. Emergency contact details are
available in the house. We ask our guests to leave the accommodation
in a clean and tidy condition, and to pay for or replace any
loss or damage incurred during their stay.
7. Arrivals
The property is available from 3.00pm on the day of arrival and
must be vacated by 10.30am on the day of departure. We will notify you of key
pick up arrangements; please leave in the same location.
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Mike and Judy Rawlins - The Warren - Warren Park
- West Hill - EX11 1TN
tel 01404 812309 email info@greenbankview.co.uk | 
